Privacy Policy

When you contact us or work with us, we may collect information you choose to provide, including your name, email address, phone number, business or organisation name, project requirements, website details and other information relevant to your enquiry or project.

If you complete our website project questionnaire, we may also collect information about your business, goals, audience, website requirements, branding, content, timeline and other project details. You may also choose to upload files such as logos, brand assets, images or other project materials.

We do not intentionally collect sensitive personal information through this website and do not request payment card details through our website forms.

We use your information to respond to enquiries, understand your requirements, prepare proposals, communicate with you, deliver website and related services, manage ongoing projects and provide support.

We may also retain relevant project and communication records for reasonable business, administrative and legal purposes.

We do not sell your personal information or add you to marketing lists without your consent.

We use trusted third-party service providers to operate our website, receive enquiries, manage project information, communicate with clients and deliver our services. These may include form-processing, cloud hosting, database, file storage, email and other technology providers.

Our current website and business systems may use services including Web3Forms for website form submissions, Supabase for certain project questionnaire data and file storage, and Google Workspace for business email and related services.

We only provide these services with information reasonably necessary for them to perform their functions.

Some of the technology providers we use operate infrastructure internationally. As a result, personal information may be processed or stored outside Australia depending on the services and infrastructure used by those providers.

Where we use third-party services, their handling of information is also governed by their applicable privacy and security practices.

Our website may use cookies or privacy-conscious analytics and similar technologies to understand website performance and improve the experience for visitors. Where analytics are used, we aim to collect only the information reasonably necessary for those purposes.

We take reasonable steps to protect the information we hold from misuse, loss, unauthorised access, modification or disclosure.

Project information and uploaded files may be stored using third-party cloud services. Access to project questionnaire submissions and uploaded project files is restricted and is not made publicly available through the website.

No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.

We keep enquiry, project and business records for as long as reasonably necessary to manage our relationship with you, provide our services, maintain appropriate business records and meet any applicable legal or accounting obligations. Information that is no longer reasonably required may be deleted or securely disposed of.

You can contact us if you would like to request access to personal information we hold about you, ask us to correct inaccurate information or request deletion of information where appropriate. We may need to verify your identity before actioning certain requests.

If you have a concern about how we have handled your personal information, please contact us at projects@vesperstudio.com.au with details of your concern. We will review the matter and respond within a reasonable timeframe.